Crickex id FAQ — All Your Questions Answered

No. Under crickex id policy, only one account is allowed per mobile number. Creating multiple accounts puts all of them at risk of suspension.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password. If you run into any issues, contact our support center.

Yes, KYC verification is required for withdrawals and large transactions. Upload a photo of your National ID or passport to complete the process. Once verified, all account features will be fully unlocked.

Contact our support center and provide your account details. Our team will investigate the reason and resolve it promptly. Accounts are typically suspended due to rule violations or suspicious activity.

After logging in, you can update your email and contact details from Account Settings. To change your name or mobile number, contact our support center and submit the required documents.

To delete your account, reach out to the help center. Please note that once deleted, your account and balance cannot be recovered. Make sure to withdraw any remaining balance before requesting deletion.

crickex id supports deposits and withdrawals via bKash, Nagad, Rocket, DBBL bank transfer, and other popular mobile banking methods. Visit the Payments page to see all available options.

The minimum deposit on crickex id depends on your chosen payment method. Generally, you can deposit from as little as BDT 100. Visit the financial transactions page for full details.

Deposits via mobile banking are usually reflected within 5–15 minutes. Bank transfers may take a little longer. If your balance hasn't updated within the expected timeframe, contact the help center with your transaction ID.

Withdrawals are usually processed within 24 hours. KYC-verified accounts are processed even faster. After submitting a withdrawal request, you can track its status on the financial transactions page.

The minimum withdrawal amount depends on your chosen payment method. Visit the Transactions page or contact our support center for details.

If a deposit fails, the amount is typically returned to your payment account within 24–48 hours. If it hasn't arrived by then, contact the help center with your transaction reference number.

Your daily withdrawal limit depends on your account verification level. A fully verified account gets the highest limit. Visit the Transactions page for more details.

crickex id offers 50+ betting markets, including match result, toss, total runs, wickets, top scorer, and live betting. All formats are covered — IPL, BPL, Test, ODI, and T20.

Live betting means placing bets in real time while a match is in progress. Odds update after every ball. Log in and go to the bet page to see live markets for ongoing matches.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is abandoned or called off, your stake will be refunded. See the Terms & Conditions page for full details.

If a match is abandoned or the required overs are not completed, your stake will be refunded. Ties and no-result cases are settled according to the rules of the specific market.

Bets are usually settled shortly after the match ends, and any winnings are added to your balance right away. Complex markets may take a little longer.

The Match Odds page shows the latest odds for all upcoming and live matches. You can browse odds without logging in, but you'll need to log in to place a bet.

Logged-in members can head to the Jackpot page and participate by meeting the conditions of any active jackpot. Each jackpot has its own betting requirements — check the Jackpot page for full details.

Both Android and iOS versions are available on the download page. You can download the APK file directly and install it.

Start by clearing the app cache and trying again. If you're on an older version, update the app. If the issue persists, uninstall and reinstall the app. Still stuck? Contact our support center.

Yes, the crickex id app gives you access to all the same features as the website — live betting, deposits, withdrawals, jackpots, and match odds. You also get push notifications and fingerprint login.

No, the crickex id app is completely free to download and use. You get the same odds and features as the website — no extra charges.

Go to the download page and tap the iOS download link. Open it in Safari and follow the installation instructions. Once installed, trust the app via Settings > General > Device Management.

Yes. crickex id uses SSL encryption and advanced cybersecurity technology. Your personal information and financial data are fully protected, and we never share your details with third parties.

Go to Account Settings and enable 2FA under the Security section. You'll receive an OTP on your mobile each time you log in, adding an extra layer of protection to your crickex id account.

Change your password immediately and notify the help center. Our team will review your account promptly. Report any suspicious transactions as well.

Never. No crickex id staff member will ever ask for your password or OTP. If anyone does, it's a scam — report it to the help center immediately.

Use a password of at least 8 characters, combining uppercase letters, lowercase letters, numbers, and special characters. Avoid using your date of birth or mobile number as your password.

New members receive a welcome bonus on their first deposit after registering on crickex id. Referral bonuses and special promotional offers are also available. Contact the help center for current promotions.

Each bonus comes with its own turnover requirements. You'll need to place a specified amount in bets before withdrawing bonus funds. Full terms and conditions are available on the T&C page.

Share your referral link with friends. When a friend registers and makes a deposit, you'll receive a referral bonus. You can find your referral link in your account settings.

Any unused bonus is automatically cancelled once it expires. Use your bonuses promptly — the expiry date is listed in each bonus's details.

Only one bonus can be active at a time. However, certain promotional offers may allow multiple bonuses. Contact our support center for the current rules.